Payment Policy

Credit Card

A credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
  • Credit Cards honored:  MasterCard┬«, VISA┬«
Pre-Pay Reservations

Pre-Pay reservations cannot be modified, changed or cancelled online; you must call Easy Rentals 97000-333. Changes to pickup and/or drop-off location will require a cancellation of the original reservation and re-booking of new reservation with current rates. If the reservation is cancelled more than 24 hours before the pick up time, a $5 cancellation fee will be assessed. If the reservation is cancelled within 24 hours of the pick up or is not picked up at all, a $10 no-show fee will be assessed. Any optional insurance or CDW product selected at the time of reservation may be cancelled at the counter at the time of rental without incurring a cancellation fee.

License Requirements

A valid driver's license from the customer's country of residence is required and must be presented at time of rental. The driver's license must be valid for the entire rental period.

If the driver's license is in a language other than English, an International Driver's Permit is required along with the driver's license.

Exceptions:
  • Japanese travelers may use the Japanese Driver's License Translation Service, which replaces the need for an International Driver's Permit.
  • Renters with driver's licenses issued outside of Australia or its territories must produce a valid Passport.

Refueling Policy

As a customer, you have a choice as to how you would like to pay for fuel.

Option 1:  Prepay Fuel

    This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.

Option 2:  We Refill

    This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices.

Option 3:  You Refill

    This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

Age Requirements

Minimum age to rent a vehicle is 25.

Rental rates may be higher for renters and additional drivers under the age of 25 (to view young driver fee, please go to the reservation page and select the location).

Certain speciality and larger sized vehicles may not be available for rentals when the renter or additional driver is under 25.

Additional Driver

  • All additional drivers must meet all rental requirements.
  • Additional drivers must appear at the rental counter with the primary renter.
  • Additional drivers must sign the rental agreement.
  • An additional daily fee may apply for any Additional Drivers.
  • The additional driver can only be added to the contract at the pick up location.

Cash Policy

Most locations do not accept cash as a deposit at the beginning of the rental. Renters may use cash as form of final payment upon return of the vehicle. Renter must meet location's cash rental requirements.  Locations that accept cash may limit vehicle selection based on the location's policy.

Please review the following guidelines:

  • Renter must meet location's cash rental requirements.
  • A deposit in the amount of the calculated rental charges, plus an additional deposit, is required.
  • Renters may use cash as form of final payment upon return of the vehicle.

Debit Card Policy

Debit/check cards are considered to be any non-credit card bearing the VISA or MasterCard logo. Any other non-credit card without one of these logos is not accepted.

Please review the following guidelines:

  • For pick-ups without proof of round-trip ticket, debit or check cards are accepted only when returning the vehicle. A credit card in the name of the renter must be presented at the time of pick-up.
  • A credit card in the name of the renter must be presented at the time of pick-up. Debit/check cards are accepted only for payment at time of return.

Renter Requirements

  • Must meet the location's minimum age requirements.
  • Present a valid driver's license.
  • Present a major credit card in renter's name at the time of rental.

Note:  Renters who do not have a credit card will need to complete a cash qualification process in order to rent a vehicle.